System Troubleshooting Tips
If you are experiencing connection issues loading a page or your profile, it could be related to a bad web session. Logging out and clearing browser cache/cookies, usually resolves the issue. Please follow the steps below:
Steps:
- Visit https://apply.intelligencecareers.gov
- Click your name on the top right portion of the web page
- Select logout
- Clear the cache and cookies of your browser (steps specific to your browser type are below)
- Re-visit https://apply.intelligencecareers.gov/home/(home:login) and login again
- Retry your actions to see if that made a difference.
In Chrome
- In Chrome, look for the menu icon with three vertical dots located underneath the close icon.
- Click on the menu icon and navigate to Settings.
- On the navigation menu to the left, select Privacy and security.
- Click on Clear browsing data.
- Next to Cookies and other site data and Cached images and files, check the boxes.
- Click Clear data.
In Firefox
- Click the menu button and select Options.
- Select the Privacy & Security panel
- In the Cookies and Site Data section, click Clear Data
- Remove the check mark in front of Cookies and Site Data. For more information about managing site data, see Manage local site storage settings.
- With Cached Web Content check marked, click the Clear button.
In Microsoft Edge
- In the browser, go to the top right corner and look for the symbol with three horizontal dots.
- Once you click the menu icon, scroll down to Settings.
- On the left-hand side, select Privacy, search, and services.
- Scroll down until you see the category labeled Clear browsing data.
- Select Choose what to clear to the right of Clear browsing data now.
- Check the boxes next to Cookies and other site data and Cached images and files.
- Select Clear now.
In Safari
- Go to the menu in the top-left corner.
- Click on the History section.
- Look for and select Clear History.
- Click on the pop-up menu.
- Choose how far back you want your history deleted.