System Troubleshooting Tips

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If you are experiencing connection issues loading a page or your profile, it could be related to a bad web session. Logging out and clearing browser cache/cookies, usually resolves the issue. Please follow the steps below:


Steps:

  1. Visit https://apply.intelligencecareers.gov
  2. Click your name on the top right portion of the web page
  3. Select logout
  4. Clear the cache and cookies of your browser (steps specific to your browser type are below)
  5. Re-visit https://apply.intelligencecareers.gov/home/(home:login) and login again
  6. Retry your actions to see if that made a difference.

In Chrome

  1. In Chrome, look for the menu icon with three vertical dots located underneath the close icon.
  2. Click on the menu icon and navigate to Settings.
  3. On the navigation menu to the left, select Privacy and security.
  4. Click on Clear browsing data.
  5. Next to Cookies and other site data and Cached images and files, check the boxes.
  6. Click Clear data.

In Firefox

  1. Click the menu button and select Options.
  2. Select the Privacy & Security panel
  3. In the Cookies and Site Data section, click Clear Data
  4. Remove the check mark in front of Cookies and Site Data. For more information about managing site data, see Manage local site storage settings.
  5. With Cached Web Content check marked, click the Clear button.

In Microsoft Edge

  1. In the browser, go to the top right corner and look for the symbol with three horizontal dots.
  2. Once you click the menu icon, scroll down to Settings.
  3. On the left-hand side, select Privacy, search, and services.
  4. Scroll down until you see the category labeled Clear browsing data.
  5. Select Choose what to clear to the right of Clear browsing data now.
  6. Check the boxes next to Cookies and other site data and Cached images and files.
  7. Select Clear now.

In Safari

  1. Go to the menu in the top-left corner.
  2. Click on the History section.
  3. Look for and select Clear History.
  4. Click on the pop-up menu.
  5. Choose how far back you want your history deleted.